faq The Process up to Delivery at URATANI ENGINEERING /Q&A
At URATANI ENGINEERING, we put an emphasis on listening to customers and make every effort to deliver proposals that more than meet their needs.
As we offer proposals that reflect customer requests utilizing our production track record of as many as 400 prototypes a year, feel free to consult with us over any of your needs.
In this section, we describe the process from when we receive an inquiry from a potential customer to discussions, production and through to final delivery, as well as the frequently asked question that we filed.
Process from Inquiry to Delivery
Contact through an inquiry or the email form
For coil prototypes or coil-related consultations, please contact us by telephone or the email form.If you start by telling us the details of the issues you are currently facing or requests you have for a product, our staff will check over the details and then contact you.
Arranging a discussion
After confirming the details of your inquiry, one of our staff will contact you to arrange things such as the date and time of a meeting to discuss matters.Please let the staff know if you have any desired schedule.
Discussion / Information Gathering
A discussion about the product will take place.We start by asking information about things like the device you want to develop in as much detail as possible.We will develop a proposal that best suits the information you provide.If you have any requests or other requirements, feel free to share them with us.
Receiving product drawings
We will have you send us drawings of the device that is to be developed.Based on that information, we will consider the optimum coil and initiate prototyping.As we also have systems in place for mass production, you can also entrust us with this phase.
Start of manufacturing
Based on the information gathered and the drawings you have sent, we will manufacture coils that reflect your needs.In addition to complex shapes, we can also carry out manufacturing employing new concepts, even if it is something that could not be handled by another company.
Shipping and Delivery
Once the product is complete, it will be delivered to you.We not only adhere strictly to delivery deadlines, but also make every effort to shorten lead times as much as possible.As we also cater to short delivery deadlines, it all starts with contacting us for a consultation.
Verification and Payment
Once you have checked the product you received, you will initiate payment as long as there are no issues.If you have any questions or something about the product requires repairs or reworking, feel free to consult with us, no matter how small the matter.
Frequently Asked Questions for URATANI ENGINEERING
- QDo you accept small orders for coil, like an order for only one piece?
- AYes, we do. We respond to various requests for production from small quantities to large quantities.
- QIs it possible to have a coil made exactly according to our sample?
- AIf relevant data or an actual sample is provided, we can analyze it to manufacture according to your request.
- QAre there any standard products? Do you have a product catalog?
- AWe do not manufacture any standard products but manufacture from scratch according to a customer's specification. That is why we have no catalog. Please see our Product List on this website for a quick view of a part of our products.
- QIs it possible to change the material and/or shape of the product of the Product List?
- AYes, it is possible. However, we may have to discuss with you in case material or shape is special, or output is limited.
- QWhat is your delivery time?
- APlease consider 15 to 20 days as a normal lead time. We can respond to orders promptly as our factory is situated adjacent to the office. We will spare no efforts in meeting your delivery requirements.
- QWhat is necessary for requesting a quotation?
- APlease provide us with drawings or detailed specifications, and usage, condition, etc. If information is not sufficient, we may propose multiple products for you to choose from.
- QWhat will be the lead time for a quotation?
- AIn several hours at the shortest and in one business day at the longest. Please request a quotation; we assure you of our prompt attention.
- QWhen shifting to mass production, will only coils be supplied?
- AIf requested, we can launch mass production and then provide you with the relevant facilities along with technology (including patent) thereof.
- QWhat sized edgewise coils can you manufacture?
- AWe can wind coils between 1 and 20 mm thick, and between 12 and 150 mm wide.The manufacturing allowances may vary depending on the material used.
Please contact us by telephone or fill out the email inquiry form for any consultations or inquiries regarding URATANI ENGINEERING coils and motors.We stand ready to propose original products that will meet your needs.
Please click the following link to make an inquiry using the email form.
Information on how to contact URATANI ENGINEERING
for consultations or inquiries is given here.